Let’s Excel with Us!
Our workplace is dynamic and collaborative where creativity and innovative minds are nurtured and encouraged.
We work as a team to strive for the relentless pursuit of excellence and improvement of our products and services.
If you have the passion and expertise, we are keen to hear from you to unleash the
possibilities together.
IT Operation & Technical Support Executive
Bangsar, Kuala Lumpur
Salary is negotiable based on experience
Responsibilities:
Serving as the first point of contact for business users who seek technical assistance.
Administer and provide end-user support for Business Application systems related issues.
Perform recovery job for transactions failed to interface between the various downstream interfacing system.
Direct unresolved issues to the next level of support to have the problem resolved in a timely manner.
Maintain support log of issues and incident support requests. Act as liaison between internal users and vendor/ Group IT/service provider.
Perform UAT testing on defect fixes or system enhancement/Change Request (CR).
Maintain, review, update technical document such as Technical Specification Document, User Manual, System Admin Manual, Work Instruction, User Access Management, Root Cause Analysis report, Technical Incident Report (ICER), SLA reporting and etc.
Perform functional configuration and maintenance on the business system assigned.
Participate in Disaster Recovery activities whenever required.
JOB REQUIREMENTS
Advanced Diploma/ Bachelor’s Degree in Computer Science, Information Technology or related field.
2-5 years of related working experience.
Good analytical, incident & problem management skill.
Strong communication skills and able to interact with various levels and groups of stakeholders.
Ready to be on standby mode after business hour whenever necessary.
High level of integrity, takes accountability of work and good attitude.
Good knowledge of insurance core system, products and services is an added advantage.